I wanted to post a blog to wish you all a very Merry Christmas in a few days’ time.
I also hope that, for most of our 183,000 residents, you will have not really noticed the services we have provided consistently on a daily or weekly basis. This is because, unless you specifically have to contact the Council for something, you really should not have to think about whether your rubbish is being collected or that the Environmental Health team is doing food hygiene spot checks to help keep you safe this Christmas.
But for those of you who have contacted the Council for a particular purpose or for help with a specific problem, I do hope you feel we have treated you properly, professionally and with respect.
I do accept that on occasions (I would say, very rare occasions) we do not get it completely right – but for the millions of people we do see (Colchester Leisure World alone serves a million customers a year), I believe we do get it right the vast majority of times.
I am also delighted to see so many of you contacting us using the technology we all have at our disposal. So many more people are going on-line to do their business with the Council. This is so much more cost effective for us, allowing us to target our reduced resources to those who need our face-to-face help with complex problems, and allowing you to interact when it is convenient for you to do so at a time and in a place that suits you.
Anyway, I do hope you have no need to contact us this Christmas and that you will be enjoying the seasonal festivities in the way you have planned.
Many of our staff will be providing services to you during the Christmas break, and the rest of us will be back in January to continue to serve you, our residents and our communities to the best of our ability.
Have a super but safe New Year, and I wish you a peaceful and trouble-free 2017.